"Dear
Roy and Darren,
"Lois and I
have been in our home for 18 months now. We would like to share with
you our satisfaction with the overall quality of construction and your
abilities as general contractors.
"As you know,
our home has an excavated basement and caissons to stabilize the hillside
site, plus two stories of living areas. The structure of the house has
been extremely stable with not shifting, significant cracks or leaks.
The house is also very quiet, with no creaking floors or walls. We
have lived in a lot of houses over the years, but none as solid as this.
Similarly, we are just as happy today with the quality of the finishes,
inside and out, as the day we moved in.
"Building
a custom home involves a lot of uncertainties at the start.
Your abilities and communication kept the inevitable small problems
from becoming big ones, and gave us the details we wanted within our
budget. The quality of your sub-contractors work was excellent, and
most importantly, your personal honesty and integrity
were above reproach. All the progress payments were clearly anticipated
and the subs were paid promptly as funds were drawn. There were no "surprises"!
"In
short, we are very happy with the beautiful home you built for us, and
the way you built it. If our needs change in the future, and we plan
another new home, you will be our first choice to build it.
Yours
sincerely,
M. Hugh Bailey,
M.D.

"I successfully
built a 6,000 square foot custom home with Pinnacle Custom Homes.
The project included
a tennis court, swimming pool and more than one acre of masonry and
landscaping. All of Pinnacle's work exceeded my expectations. The principals,
Roy O'Brien and Darren Bradbury have been a pleasure to work with. Pinnacle
brought several unique qualities to my project:
1.
All Pinnacle employees and sub-contractors have been extremely professional
and easy to work with.
2. Pinnacle has long-standing relationships with all of their
sub-contractors. This makes coordination and problem-solving much easier
because everyone has worked together before.
3. Pinnacle manages their cash flow well. All sub-contractors
get paid on-time and according to the agreed-upon terms. We've never
had a payment problem with Pinnacle.
4. Pinnacle insists upon very high quality work from all of their
sub-contractors. When issues arose, they were rare and solved quickly
to my complete satisfaction.
5. Roy O'Brien and Darren Bradbury were personally on the job
site very frequently to inspect the work. They provided continuity to
the job and were always available by email and phone to answer questions.
6. Roy O'Brien and Darren Bradbury brought a wealth of construction
and home-building experience to the project. They made valuable suggestions
that saved time and money."
Sincerely,
Pete Fiacco
Yorba Linda, California